Jerome Jose — Night Mode

jerome@portfolio: ~

              jerome@portfolio:~$ whoami
              Jerome Jose — Senior Full-Stack Software Engineer
              jerome@portfolio:~$ cat about.txt
              10+ years turning messy business workflows into clean, reliable systems —
              secure & cloud-native, built on .NET, Azure & React. Now @ Pantheon,
              all-in on AI-powered automation. Off the clock: good coffee ☕.
              jerome@portfolio:~$ tree skills/
              skills/
              ├── languages/       c#   typescript   sql   python
              ├── frameworks/      .net-8   asp.net-core   web-api   ef-core   dapper
              ├── architecture/    microservices   clean-architecture   cqrs   ddd   event-driven
              ├── cloud/           azure-functions   app-services   service-fabric   serverless
              ├── messaging/       service-bus   event-grid   logic-apps   redis
              ├── data/            sql-server   cosmos-db   linq   ssis   adf   query-tuning
              ├── apis/            rest   grpc   api-management   oauth2 / jwt
              ├── devops/          azure-devops   docker   terraform   ci-cd
              ├── observability/   app-insights   opentelemetry   serilog
              ├── platforms/       dynamics-365   dataverse   power-platform
              ├── testing/         xunit   polly   sonarcloud   cypress
              └── ai/              llm-integration   rag   prompt-engineering   ai-automation
              jerome@portfolio:~$ ▋
            

Years experience

CS efficiency gain

Fewer deploy failures

Countries · HIS live

Now building

AI-powered automation & CRM at Pantheon

Say hi LinkedIn

Where I've worked

May 2026 — Present● NOW

Pantheon

Software Engineer, CRM

London, UK

Design, build & support enterprise-grade Dynamics 365 and Power Platform solutions for a global private-markets investment firm.
Backend services in C# (.NET 8) with secure Azure integrations via Functions, Service Bus & REST APIs.
CI/CD and ALM through Azure DevOps; root-cause analysis and long-term fixes for production issues.

Dynamics 365Dataverse.NET 8Azure FunctionsReact

Aug 2022 — Apr 2026

Moonpig Group PLC

Senior Software Engineer — Experience Division (Buyagift / Red Letter Days)

Farringdon, London

Led Dynamics 365 modernisation, cutting customer handling time by 33% across multi-brand operations.
Engineered .NET 8 Azure Functions integrating Stripe, Klarna & Checkout.com — refund automation covered 70% of transactions.
Built AI chatbot & PDF-parsing services (−70% manual parsing) and reseller integrations (HubSpot, KornitX, Tillo).
Authored Terraform modules & Azure DevOps pipelines, reducing deployment failures by 70%.

.NET 8AzureService BusTerraformReactSQL

Mar 2021 — Jul 2022

HESA

Software Developer

Cheltenham, UK

Built national-scale data platforms for UK higher-education reporting (with Jisc).
Developed a microservices Issue Management System (EF + Azure Functions) with RBAC and dashboards.
Delivered secure APIs and React front-ends for data submission, validation & reporting.

C#AzureEntity FrameworkReact

Aug 2016 — Feb 2021

Saudi German Hospitals

Software Engineer

Jeddah, Saudi Arabia

Delivered a multi-country Hospital Information System across Saudi Arabia, Dubai & Cairo.
Integrated HIS with EMR/LIS systems; led data migration and production rollouts.
Mentored junior engineers across the full SDLC.

C#SQL ServerAngularHIS / EMR

Apr 2014 — Jul 2016

NuWorks Interactive Labs

Software Engineer

Manila, Philippines

Built high-traffic e-commerce & advertising platforms (Laravel, CodeIgniter, Angular).
Improved performance by 45% via API optimisation & caching; integrated PayPal/Stripe.

PHP (Laravel)AngularMySQL

Mar 2011 — Mar 2014

PhilWeb Corporation

System Analyst Programmer

Makati, Philippines

Built backend CMS & operations platforms for betting/gaming across 100+ branches.
Optimised database structures and provided production support & documentation.

C# / ASP.NETSQLCMS

Experiments & projects

AI & Automation

AI-Powered Automation Suite

Chatbot for automated voucher reprint/resend & payment lookups, plus an AI PDF-parsing service that wiped out 70% of manual parsing and sped up supplier onboarding.

CRM

Dynamics 365 Migration

Migrated legacy voucher, refund, exchange & reprint workflows into Dynamics 365 Customer Service — −10% handling time, +33% CS efficiency.

Payments

Finance Reconciliation & Refunds

High-throughput .NET 8 Azure Functions for booking & refund pipelines across Checkout.com, PayPal & Klarna — handling 70% of transactions, hours → minutes.

Data Platform